Over 9 years work experience in the field of customer service & sales, that provided exposure to both UK and US based business models in fields like logistics, retail banking, credit cards etc. My expertise covers, but is not limited to quality, team management (prime field of expertise), facilitating prospective/existing client visits, training (Product and Voice&Accent) and recruitments. I believe laughing at oneself is a good way to keep one's ego in check.